User experience and ergonomics — putting yourself in your users’ shoes

When visiting an ergonomics exhibition at the Design Museum I came across Ford’s Third Age Suit. The suit restricted the wearer’s movement, allowing Ford’s predominantly young design team to empathise with the challenges faced by older drivers – truly putting themselves in their users’ shoes. The suit resulted in more interior ‘grab points’ and a modified driving position for the Ford Focus. Ergonomics concerns itself with how we interact with the products, systems and environment around us; and to me UX is a subset of ergonomics.

What tools, as a web designer, do you use to gain insight into your users? Leave your thoughts below or tweet @gavin_platt. I’ll be writing a follow-up post shortly.

Tagged design